It’s our responsibility to achieve the best value for donated items. Sometimes we use second-hand selling sites to gauge the value of an item but quality and condition also play a part.

We have a fantastic relationship with a channel island auctioneer who will value and sell high end goods on our behalf.

Thanks to your generous donations sometimes our limited storage space fills up. Therefore, occasionally we might stop accepting specific items for a short time. There are also some items we can’t sell because of health and safety standards.

During COVID-19 we realised this system eased bottle necks in certain areas so we decided to keep the exit by the back door at the tills.

We will not dispose of items donated to us that meet health and safety standards or that we can sell. Sometimes items given to us are not in a condition suitable for resale, or recycling. In such circumstances we will dispose of the items in the most appropriate way.

Running a large operation that is vital to support the ongoing provision of care at Hospice requires a number of staff to ensure that it is successful. Another reason is that we have to comply with all Jersey Health and Safety regulations at all times, employing permanent and qualified staff enables to meet these standards.

The taking of cash increases the risk of theft in the building and also incurs cost as it has to be taken by a security firm to the bank regularly through the week.

We regret we are unable to accept the following items for sale at our stores:

• Baby car seats
• Crash helmets and riding hats
• Food or drink
• Gas and Oil appliances
• Household / Garden Waste
• Knives, firearms (including replicas), explosives – including fireworks
• Medical equipment and medicines
• Microwaves
• Nursery furniture, including prams, pushchairs, high chairs, cots, moses baskets and baby mattresses
• Opened Cosmetics
• Pornography
• Sharps: darts, needles, scissors, swords and spears
• Video cassette tapes

We are delighted to be able to offer a free collection service, however, we currently only employ two drivers to manage a busy schedule of collections and deliveries so the diary gets booked up very quickly.

We have a colour coded pricing structure that means we know exactly how long an item has been on the shop floor. After four weeks if an item has not sold it is reduced in price. This system also helps us to price items and achieve the best value for donations.